Darryl Blake

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Darryl Blake

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Darryl is an international speaker, business consultant and author, who focuses on the challenge of building high performance organisations.  If you are interested in improving performance through developing and retaining extraordinary leadership talent, effective teamwork, and creating systems that lead to an Employer of Choice type culture, then Darryl is the right person for your next conference or leadership retreat.

Best selling author of the Australian title ‘Skroo the Rules’ explaining the model behind Flight Centre Limited’s rapid growth, Darryl has spent the last 10 years researching best practice leadership, and high performance organisations, both within Australia and abroad.
Formerly head of various O.D. functions within the Flight Centre Group, as well as the member of the Australian Executive Team responsible for Leadership Capability research and implementation, Darryl combines experience in strategic business roles such as General Manager – Strategy for a leading Australian non-bank lender with over 15 years as a consultant and speaker.

If you like energy, humor, spontaneity, and simple-to-implement strategies that you can use at once, then Darryl is for you. His entertaining speaking style, finely honed across five continents and over a dozen countries, gives him a rare ability to challenge, enlighten and motivate. He will entertain you with a natural humor and a relevant message that consistently engages his audiences. Darryl does not do a "one-way" keynote address, he creates an interactive experience.

The underlying theme for all Darryl’s sessions relate back to –

• developing the people/culture side of business
• the importance of leadership
• emotional engagement, and
• business systems for success

- Passionately believing as he does that these are the key areas behind productive workplaces and effective business relationships. 

Darryl's Sessions include…
The Art, Science and Systems of Leadership
Surveys of over 80,000 managers by the Gallup Organisation have shown that "…a majority of people leave their manager - not their company".  Excellent leaders and managers create an environment that fosters job satisfaction, loyalty, productivity and self-fulfilment. 
In this participative and fast paced session Darryl will share penetrating insights from over 15 years of research into best practice leadership – experience gained as the member of the Australian Executive team of Flight Centre Ltd. responsible for leadership capability, as a best selling author on high performance organisations, and consultant and trainer to the who’s who of Australian business leadership teams. 

Cracking the Personality Code: understanding and valuing difference
Are you interested in learning more about yourself and your relationship with others? Join Darryl on a journey of discovery, as you learn how to improve relationships and understand how motivation, communication and personal styles affect your family, workplace and personal experiences. By better understanding your behaviour, you can build stronger, more fulfilling relationships with the people in your life.  Sell more, lead more effectively, and enjoy enhanced team work. 

Building the High Performance Organisation
In this thought provoking session for leaders and managers, Darryl explores the keys to building a high performance culture.  Based on his research of leading Australian and overseas models, Darryl includes the lessons from his time partnering with the Saturn Corporation in the US, and as head of Learning, Leadership and Development with Flight Centre Ltd. 

Incorporating key messages from his best selling book, ‘Skroo the Rules’, the Flight Centre Story, this session promises energy, humor, spontaneity, and simple-to-implement strategies that you can use immediately back in the workplace.                    

Its all in your mind: understanding the mental side of everything!
This mind opening workshop teaches participants how to use the latest ideas from the cognitive sciences to take control of their whole brain, and put them to use in designing the life and results they really want.  Learn –

1. How our belief systems work – and how to reset them for success
2. How to put the unconscious mind to work for us
3. How to break the barriers to effective performance
4. How to break limiting habits and set new empowering patterns of behaviour

If you or your team need to break old paradigms, lead the way in a changing environment, or lift performance to entirely new levels, then this session will provide the keys to successful change.

How to be Irresistible in Business: Increasing your Sales Appeal!
… Have you ever met someone and simply ‘clicked’ with them after the first five minutes, feeling almost as if you have known them for years?  Have you ever met others that seemed to be from an entirely different planet to you?
Now you can ‘click’ with anyone you meet.  Join in and uncover the secrets of natural rapport builders.  Discover how to melt hearts, win minds and get to yes with anybody in this fun and fast paced look at the art and science of building Rapport in Teams, Sales and Service.
If you have heeded the call for a relationship based approach to sales and service, then this is the seminar that will teach you the face to face skills of building high powered, profitable relationships.
A seminar for anyone who believes that people want to work with and buy from those they like, know and trust.

Darryl’s Experience...
Darryl brings the experience of over 15 years in consulting, training, speaking and management.  Here is a partial list of organisations he has worked with, along with the type of programs delivered...

• The Australian Society of CPA's - Team Development.
• The Executive Connection (TEC) - Change Management
• Credit Union Australia - Leadership Development, Team Development.
• Phillips Fox Lawyers - Team Development, Personality Profiling
• AICUM (Australian Institute of Credit Union Management) - National 3 day workshop on Leadership, Service and Productivity
• PRD Nationwide Realty - Managing Change; Personality Profiling and Team Development for the Senior Executive Team; Developing Corporate Vision and Value Statements.
• Coles Supermarkets - Team Development, Management Development, Strategic Planning Facilitation, Customer Service
• QIW - Sales, Train-the-Trainer, Team Building, Leadership Development.
• Brisbane City Council - POWER (Project on Work Environment Reform) - Lateral Thinking, Consultative Committee Training and Consultation Skills. Throughout Council - Train the Trainer, Quality Improvement Tools and Processes, Change Management - Managing a Change Process, Preparing Employees for Change, Customer Service, Team Development, Dealing With Difficult Customers, Stress Management, Corporate Orientation Programme.
• MLC - Change management
• Flight Centre International - Management and Staff Development in Australia, Great Britain, Canada and New Zealand, including such topics as Team Development, Mediation Skills, Train the Trainer, Individual Differences and Motivation, Handling Stress, Conflict Resolution, Myers Briggs Type Indicator, Managing Change, Problem Solving, Customer Service and Strategic Sales Training.
• Channel 7 - Team Development and Outdoor Problem Solving.
• Woolworths - Negotiation Skills, Presentation skills
• Nightowl Convenience Stores - Customer Service. 
• BP Oil - Train the Trainer, Performance Evaluation Skills for Supervisors, Myers Briggs Type Indicator, Problem Solving Skills, Quality Circles.
• Australia Post - Professional and Personal Development for Counter and Mail Centre Staff, Facilitation Skills, Communication and Team Development, Advanced Sales Skills.
• Education Department - Professional and Personal Development for Principals and Senior Teaching Staff.
• Movieworld - Supervisory Skills, Team Development.
• First Provincial Building Society - Managing Change.
• National Mutual - Team Development, Problem Solving, Communication Skills, Myers Briggs Type Indicator.
• Coopers & Lybrand - Team Development, Outdoor Problem Solving.
• Jetset National Distribution - Management Development, Sales, Personality Profiles (Myers Briggs Type Indicator), Employee Motivation, Time Management, Empowerment, Team Vision, Service.
• Mobil - Successful Selling, Customer Service.
• Point of Purchase Advertising Institute - Motivation, Lateral Thinking.
• Department of Public Works and Housing - Personal Leadership, Managing the Personalities.
• Westpac - Building Business Relationships.
• Office of Sport and Recreation - Team Development, Personality Styles, Project Management.
• RCI Australia - Advanced Sales Skills, Team Development, Myers Briggs Type Indicator. 
• Countrylink - 2-Day Sales Programmes.
• General Motors Holden - Customer Service and Sales Training.
• Fluor Daniel - People Side to Project Teams.
• Australian Chartered Accountants Training Group - Communication, Negotiation and Goal Setting.
• Minter Ellison - Customer Service

Testimonials

"The feedback we have received from our workshop attendees and conference delegates has been consistently excellent, with emphasis placed on their motivation to implement skills and knowledge, as presented during the workshop"
......Flight Centre Ltd.

"I hope that Darryl was as pleased with his performance on Wednesday as his audience were..The forum certainly paved the 'organisational culture way' for acceptance of the need to start thinking wholistically about team development and leadership issues."
....Premiers Department

"Your presentation and workshops are always carefully weighted with a mixture of thought provoking concepts, practical workshops and participative activities."
....Australia Post

"I cannot remember a workshop session that I have got so much information and so many great business ideas from, that I can use in my day to day life."
...Participant..Junior Chamber of Commerce Annual Conference

"..once again thank you for your contribution to the conference. Your presentation was both enlightening and thought provoking. "
...Institute of Financial Services

"Thank you for helping me achieve my goals for 1997. Before the seminar my sales were average. From your seminar...I have been able to achieve Top Sales person for the year 1997." ...Consultant RCI Australia

"Darryl's probing mind and friendly nature quickly developed a rapport with each individual...inviting a more conducive environment for the further development of our team....At the end of the day, we had achieved a sense of real team spirit. This team spirit is still exhibited throughout each working day and contributes to a more effective team environment."
.......Queensland Transport

"Darryl Blake....formed an exciting learning experience which has been highly recommended to the AMP Human Resource Management..."......AMP

"This is just a short note to thank you for your efforts...Feedback to me has been that the day's session was personally worthwhile to the participants as well as being enjoyable. This all augers well for potential improvements in team performance as a result."
...Queensland Electricity Commission.

"The conference was attended by people with many varied backgrounds...Darryl was able to provide an appropriately pitched presentation that was thoroughly enjoyed by all who attended. Darryl's mix of humour and innovation ensured the presentation had well founded appeal." ...Department of Public Works and Housing

"Darryl, a big thank you for the excellent job you did in presenting at our conference...Feedback from the staff indicated that they were very impressed and thought both your presentation content and style was excellent."
...Cover-More Insurance Services

"Darryl showed tremendous flexibility and adaptability. He displayed a balance of discipline, effectiveness and enjoyment, which I would say say earned him the respect of everyone there." ... T.J. Walker Real Estate

"I have witnessed an increased level of motivation in all particpants, and have been overwhelmed with positive comments.. The transformation in attitudes and outlooks has been indeed satisfying." ... Group Training Australia

"Excellent! A great intiative to have him (Darryl) involved"
"The boost (to morale) that we desperatly needed!"
...Participants Feedback..Office of Sport and Recreation

"As a result of your enthusiastic, humorist and professional presentation, the staff quickly were relaxed and motivated to take note of the many poignant messages you shared very successfully with them...I have received very positive feedback from staff on the success of the day." ...Principal, State School

"An excellent session - very informative and certainly keeps interest up."
"Excellent presenter and content..."
"Great Presentation"
"Very practical and meaningful - concise and able to be applied."
...Participants, Achaeus Institute for Entrepreneurship

"...I particularly thank you for listening to our requirements; you quickly displayed an excellent understanding of our needs...you had the full attention of the participants for the entire duration." ... McInnes Wilson Lawyers

"Your simple, down to earth, and relevant explanation of what could have been quite difficult material has meant it has been taken on board by staff and has lead to positive changes in behavour the workplace." ...RCI Travel

"At the end of the day, we had acheived a sense of real team spirit. This team spirit is still exhibited throughout each working day and contributes to a more effective team environment." ...Business and Information Services Branch

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